General QuestionsWho is OPTIMA for? How does the OPTIMA Electronic Cigarette work? Does the OPTIMA Electronic Cigarette produce smoke or tar? Why is OPTIMA Smoke better than the rest? Can I smoke anywhere with the OPTIMA Electronic Cigarette? Is the OPTIMA Electronic Cigarette a healthier way to smoke? What exactly are the effects of nicotine?
Ordering QuestionsWho can order from OPTIMA.com? Is my personal information and credit card information safe to transmit on OPTIMA.com? Can I buy OPTIMA products in stores?
Product QuestionsWhy does the OPTIMA Electronic Cigarette have a blue light at the end of it? How long does each cartridge last and how does it compare to a traditional cigarette? What is the battery life of the OPTIMA Electronic Cigarette? How will I know when my battery needs charging? How long does it take to recharge the battery? How much nicotine is in each cartridge?
Refill Subscription QuestionsWhat is the OPTIMA Cartridge Replenishment Program? How does the Cartridge Replenishment Program work? Do I need to sign up for the Cartridge Replenishment Program in order to purchase a Starter Kit? How do I enroll in the Cartridge Replenishment Program? Do I need to have cartridges delivered monthly? Or can I set my own frequency?
Who is OPTIMA for?
OPTIMA is for smokers over the age of 18, and 19 if you live in Alabama, Alaska, New Jersey, Utah & New York. Please check the legal smoking age in your state as it may apply to electronic cigarettes. OPTIMA is an alternative to traditional cigarettes. Although many people have successfully used OPTIMA to quit smoking, electronic cigarettes have not yet been approved by the FDA as a "quit-smoking" device. As a result, federal law prohibits us from marketing it as a quit smoking device & should not be used as one. Please consult your doctor before use.
How does the OPTIMA Electronic Cigarette work?
Inside of an electronic cigarette you will find a microcomputer, a battery, an atomizer, and a cartridge/filter. When you inhale, the microcomputer activates the battery, which is then used to power the atomizer, and that vaporizes the nicotine solution found in cartridge/filter.
Does the OPTIMA Electronic Cigarette produce smoke or tar?
No, OPTIMA produces a smoke and odorless water vapor, which looks like smoke but disappears in seconds.
Why is OPTIMA Smoke better than the rest?
The OPTIMA e-cigarette is an innovative, healthier alternative to traditional tobacco cigarettes. By using advanced technology, the OPTIMA e-cigarettes give smokers the same smoking experience just without the flame, ash, tobacco, tar, carbon monoxide, or that horrible and offensive stench found in traditional cigarettes. OPTIMA electronic cigarettes are free of tobacco, which means no harmful carcinogens typically found in tobacco products. With no offensive second-hand smoke, the OPTIMA electric cigarettes offer a safe, healthier environment for both you and those around you. With OPTIMA, there is no longer a need for anyone to breathe that unwanted, dangerous second hand smoke that is produced by traditional tobacco cigarettes.
Can I smoke anywhere with the OPTIMA Electronic Cigarette?
You should be free to smoke an OPTIMA electronic cigarette in most areas that typically don't permit smoking because there isn't any smoke, and is by no means a traditional tobacco cigarette.
Is the OPTIMA Electronic Cigarette a healthier way to smoke?
OPTIMA's e-cigarette's cutting edge smoking alternative allows for a smoking experience without the flame, ash, tobacco, tar, carbon monoxide, or horrible and offensive smell that is found in traditional cigarettes. OPTIMA e-cigarettes do not contain harmful carcinogens typically found in tobacco products, making this product safer for you and those around you. Simply put, there is no longer a need for anyone to breathe in that unwanted, dangerous second and third-hand smoke that is produced by traditional tobacco cigarettes. So we will leave it up to you to answer this question. Let us know what you think.
What exactly are the effects of nicotine?
Nicotine leaves you with a feeling of relaxation, calmness and alertness. These effects can last anywhere from a couple of minutes to a few hours. Nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC.
Who can order from OPTIMA.com?
Anyone over the age of 18/legal smoking age in their respective state. If you live in Alabama, Alaska, New Jersey, Utah & New York, the legal smoking age is currently 19 (as of 6/17/2010)
Is my personal information and credit card information safe to transmit on OPTIMA.com?
All information is processed through PCI secured servers with 128 bit encyption technology. This means that your credit card and your personal information are 128 times more secure than if it were processed in a retail store where encryption usually doesn't occur.
Can I buy OPTIMA products in stores?
In order to deliver OPTIMA products at the lowest prices possible, we are only able to sell them via the internet through our secure site at this point. Retail distribution plans are currently underway and will be available in the future.
Why does the OPTIMA Electronic Cigarette have a blue light at the end of it?
The light at the end of the cigarette is to give the illusion that the e-cigarette is like a traditional cigarette, but with a modern twist. The light is also used to alert you when your e-cigarette battery is running low. When it begins to flash, your battery is reaching the end.
How long does each cartridge last and how does it compare to a traditional cigarette?
An OPTIMA e-cigarette cartridge is equivalent to approximately 1 1/2 packs of traditional cigarettes, but results depend on individual smoking habits.
What is the battery life of the OPTIMA Electronic Cigarette?
A fully charged battery will last an entire day, depending upon usage. We suggest the shorter battery for evening use as it lasts a much shorter time on a single charge. Make sure you always have a battery charging to ensure your continuous smoking experience.
How will I know when my battery needs charging?
The Blue LED light on the end of the battery will flash letting you know your battery will need to be recharged. You will also notice the flavor of your cartridge might change slightly, and less vapor will be produced - both of these signs also indicate that the cartridge may need to be changed.
How long does it take to recharge the battery?
On average a fully discharged OPTIMA battery will take about 1 hour to fully recharge. The OPTIMA Wall Charger will charge a little quicker than the OPTIMA USB Charger.
How much nicotine is in each cartridge?
We offer our customers flexibility, and offer various strength cartridges which you can choose based on your nicotine preference.
|Full Flavored||18 mg||Full Flavored Cigarettes|
|Light||12 mg||Light Strength Cigarettes|
|Ultra Light||6 mg||Ultra Light Cigarettes|
|Non-Nicotine||0 mg||No Nicotine|
What is the OPTIMA Cartridge Replenishment Program?
OPTIMA Membership with Cartridge Replenishment not only gives members endless benefits, but it also offers a convenience factor. Benefits include:
- » Lifetime Replacement Warranty
- » Special offers and sales reserved exclusively for OPTIMA Members
- » Assurance that each month you will have your monthly supply of cartridges delivered directly to your home
*Active participation in the Cartridge Replenishment is required to receive membership benefits.
How does the Cartridge Replenishment Program work?
An optional program, the Cartridge Replenishment Program allows customers to save money on Electronic Cigarette Cartridges while having the security of knowing that each month you will always receive the desired supply of cartridges. You can cancel at any time, and participation is optional. Modifications to your order can be made at any time.
Also, active Cartridge Replenishment Program members receive a Lifetime Replacement Warranty on all items purchased from OPTIMA.
Do I need to sign up for the Cartridge Replenishment Program in order to purchase a Starter Kit?
No. The Cartridge Replenishment Program is entirely optional and it is not necessary to be a part of when you purchase a starter kit. For those interested in becoming a member, you will receive a Lifetime Warranty on your e-cigarette and special offers throughout the year. Because there is no commitment and you can cancel at any time, you have nothing to lose by enrolling, which is why most of our customers enroll in the Cartridge Replenishment Program.
How do I enroll in the Cartridge Replenishment Program?
It is easy as 1,2,3. First, buy a starter kit or a pack of cartridges as you normally would, when you get to checkout, after you have entered your payment details, you will be prompted to enroll in the Cartridge Replenishment Program. Just select YES and follow the directions to select your desired frequency and quanities.
If I join the Cartridge Replanishiment Program, do I have cartridges delivery monthly? Or can I set my own frequency?
It is all up to you. If you wish to have them delivered every month, every other month or twice a month, it is all in your control. If you wish to change your order, you can call or email us to set it up however best fits your lifestyle. By the way, if you plan on going on vacation, no need to worry, we can pause your shipments until you get back!